Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") form a binding agreement between you and NarneTech Software Solutions ("NaWaBiz", "we", "us", or "our"), which operates the NaWaBiz WhatsApp Business Platform available at https://nawabiz.com (the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, and WhatsApp & Meta Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

2. Definitions

• "Customer" / "you" means the business or person using the Service.
• "End User" means a person your business communicates with via WhatsApp using the Service.
• "Customer Data" means data you upload or generate through the Service, including your contacts, messages and knowledge base content.
• "Wallet" means your prepaid balance used to pay per-message charges levied by Meta.
• "Meta" means Meta Platforms, Inc. and its affiliates, which operate WhatsApp and the WhatsApp Cloud API.

3. The Service

NaWaBiz is an independent Business Solution Provider that helps you connect to and use Meta's official WhatsApp Cloud API. The Service provides tools for onboarding, contacts, message templates, broadcast campaigns, a shared team inbox, automation flows, an AI assistant, and a prepaid message wallet. We are not Meta, are not endorsed by Meta, and do not control WhatsApp itself.

4. Eligibility & Accounts

You must be at least 18 years old and capable of forming a binding contract. You are responsible for the accuracy of your registration details, for maintaining the confidentiality of your credentials and API keys, and for all activity under your account. Notify us immediately of any unauthorised use.

5. WhatsApp & Meta Requirements

Your use of WhatsApp through the Service is additionally governed by Meta's WhatsApp Business Terms, WhatsApp Business Messaging Policy, and Commerce Policy. You are solely responsible for complying with them, including messaging only End Users who have opted in, respecting the 24-hour customer service window, and using only approved message templates outside that window. Meta may change its policies, pricing, rate limits, or the API at any time; we will make reasonable efforts to reflect such changes, but are not liable for them. See our WhatsApp & Meta Policy and Resolution Scope.

6. Fees, Wallet & Taxes

Access to the Service requires an active subscription plan (billed monthly, quarterly or yearly) as shown on our Pricing page. Sending WhatsApp messages additionally consumes your prepaid Wallet at Meta's per-conversation rates, which vary by the recipient's country and message category. We reserve the estimated cost of a campaign before it runs, capture the actual cost on billable delivery, and release any unused reservation.

All fees are exclusive of applicable taxes (including GST), which you are responsible for. Subscription fees are billed in advance and, except as stated in our Refund & Cancellation Policy, are non-refundable. Wallet top-ups are consumed as you send messages. Prices may change on prospective notice.

7. Acceptable Use

You must not use the Service to send spam, unlawful, deceptive, harassing, or infringing content, or in any way that violates the Acceptable Use Policy, Meta's policies, or applicable law (including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and telemarketing/UCC regulations). We may remove content or suspend the Service for violations.

8. Customer Data & Consent

As between you and us, you own your Customer Data. You grant us a limited licence to process it solely to provide and improve the Service. You are the Data Fiduciary for your End Users' personal data and are responsible for obtaining valid, verifiable consent (or another lawful basis) for messaging them, and for honouring opt-outs. We process personal data as described in our Privacy Policy and Data Protection Policy and, where we act as your Data Processor, under a data processing addendum.

9. Intellectual Property

The Service, including its software, design, and content (excluding Customer Data), is owned by NarneTech Software Solutions and protected by law. We grant you a non-exclusive, non-transferable, revocable licence to use the Service during your subscription. You may not copy, reverse-engineer, resell, or create derivative works except as permitted by law.

10. Third-Party Services

The Service integrates third parties including Meta (WhatsApp Cloud API), Razorpay (payments), and AI/model and vector-database providers. Your use of those features may be subject to their terms, and we are not responsible for their acts or omissions.

11. Availability & Support

We aim to keep the Service available and provide support via the channels on our Contact page, but the Service is provided on a commercially reasonable-efforts basis and may be affected by maintenance, third-party outages (including Meta), or events beyond our control.

12. Suspension & Termination

You may cancel your subscription per the Refund & Cancellation Policy. We may suspend or terminate your access if you breach these Terms, fail to pay, create risk or legal exposure, or if required by Meta or law. On termination, your right to use the Service ends; we will make Customer Data available for export for a reasonable period, after which it may be deleted.

13. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that messages will always be delivered, as delivery depends on Meta and End Users' devices.

14. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill. Our aggregate liability arising out of or relating to the Service shall not exceed the total subscription fees you paid to us in the three (3) months immediately preceding the event giving rise to the claim. Wallet balances remain payable to Meta as messages are sent.

15. Indemnity

You agree to indemnify and hold harmless NarneTech Software Solutions and its officers, employees and agents from any claim arising out of your Customer Data, your messaging of End Users, your breach of these Terms or applicable law, or your violation of Meta's policies.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Subject to any right to approach consumer or data-protection authorities, the courts at Vijayawada, Andhra Pradesh shall have exclusive jurisdiction. The parties will first attempt to resolve disputes amicably; unresolved disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated at Vijayawada.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the Service or by email. Continued use after changes take effect constitutes acceptance.

18. Contact