Refund & Cancellation Policy

1. Subscription plans

Subscription fees for platform access are billed in advance for the chosen cycle (monthly, quarterly or yearly). Except where required by law or expressly stated here, subscription fees are non-refundable once the billing cycle has begun. If you cancel, your plan remains active until the end of the current paid period and does not renew thereafter.

2. Free trials

Where a plan includes a free trial, you will not be charged the subscription fee during the trial. You may cancel any time before the trial ends to avoid being billed. Sending live WhatsApp messages during a trial still requires wallet balance, because those are Meta's charges.

3. Prepaid wallet & message charges

Your prepaid wallet pays Meta's per-conversation charges. Wallet top-ups are consumed as you send messages and are non-refundable once messages have been sent against them. Unused wallet balance is generally non-refundable but may, at our discretion and subject to deduction of applicable payment-gateway charges, be refunded on account closure where required by law. We do not charge you for messages that fail to deliver, and campaign reservations for unsent messages are released back to your available balance.

4. How to cancel

You can cancel your subscription from your account billing settings, or by contacting us at contact@narnetech.com. Cancellation stops future renewals; it does not retroactively refund the current period unless stated here.

5. Refund eligibility

We may issue a refund of subscription fees where: (a) you were charged in error or double-charged; (b) a material defect in the Service attributable to us prevented substantial use and we could not remedy it within a reasonable time after you reported it; or (c) a refund is required by applicable law, including the Consumer Protection Act, 2019. Refunds are not available for change of mind after use, for Meta message charges already incurred, or where the account was suspended for breach of our Terms or Acceptable Use Policy.

6. Refund process & timelines

To request a refund, contact contact@narnetech.com within 7 days of the charge with your account and payment details. Approved refunds are made to the original payment method via Razorpay, typically within 5–10 business days, subject to your bank's processing time.

7. Failed & duplicate payments

If a payment fails but you were debited, or you were charged more than once for the same order, notify us and we will verify with Razorpay and refund any confirmed duplicate or erroneous charge in full.

8. Contact