Everything you need to run WhatsApp at scale
NaWaBiz brings broadcasts, automation, AI and a team inbox into one platform on Meta's official WhatsApp Cloud API. No stitching tools together, no per-agent tax, no lock-in.
Broadcast campaigns
Bulk template messages to segments, scheduled and throttled safely.
AI chatbot + KB
Answers from your own documents, with human handoff.
Team inbox
One number, many agents, real-time collaboration.
No-code flows
Visual builder for auto-replies and journeys.
Contacts & segments
Import, tag, segment, and honour opt-outs.
Prepaid wallet
Pay Meta's real rate. Never for failed messages.
Broadcasts built to protect your number
Send approved marketing, utility and authentication templates to thousands of contacts at once. NaWaBiz resolves your audience from lists, tags and dynamic segments, reserves the wallet cost before it starts so a campaign can never overspend, and dispatches through a rate limiter tuned to your number's throughput.
- Schedule sends for the ideal time and time zone
- Respects Meta's messaging-limit tier and quality rating
- Auto-pauses if quality drops — no blocked numbers
- Live sent / delivered / read / failed reporting
A chatbot that actually knows your business
Upload your catalogue, FAQs, policies and brochures. NaWaBiz chunks and indexes them into a private, per-business vector knowledge base, and the AI answers real questions with citations — inside WhatsApp's 24-hour window and in your brand's persona. When it isn't confident, or a customer asks for a human, it hands the conversation straight to your team inbox.
- Retrieval-augmented answers grounded in your content
- Configurable confidence threshold and handoff keywords
- Strict per-business data isolation — never co-mingled
Your whole team on one number
A shared, real-time inbox so agents never trip over each other. Assign conversations, add labels and private notes, and see a live countdown on every 24-hour service window so nothing lapses. Quick replies expand from /shortcuts with variables like {{contact.name}}, so common answers go out in a keystroke.
- Real-time messaging, typing and read indicators
- Assignment, labels, notes and window awareness
- Quick replies with variables and attachments
- Trigger: keyword “PRICE”
- Send: price list
- Ask: “Which city?”
- Condition: metro → agent
- Else: book demo flow
Automate replies without writing code
Build conversation flows on a visual canvas: triggers for welcome messages, keywords or a default fallback, then send messages, ask questions, branch on conditions, wait, set attributes, call your API, or assign to an agent. The runtime advances each contact through the flow as they reply, and resumes exactly where they left off.
- Welcome, keyword and default triggers
- Conditions, delays, attributes and API calls
- Hand off to a human at any step
Clean, compliant, segmented contacts
Import contacts from CSV with column mapping and automatic E.164 phone normalisation and de-duplication. Add custom attributes and tags, build dynamic segments from rules, and let NaWaBiz honour opt-in and opt-out keywords automatically so you never message someone who asked you to stop.
- CSV import/export with dedup by phone
- Custom attributes, tags, lists and segments
- Automatic opt-out (STOP) and opt-in handling
The plumbing that keeps it honest
Prepaid message wallet
Top up once and pay Meta's real per-conversation rate. Campaigns reserve their cost up front, capture the actual charge on delivery, and release the rest — you're never billed for a failed message.
Message templates
Create, submit and sync approved templates across marketing, utility and authentication categories, with live status from Meta.
Developer API
A documented REST API with per-tenant keys to send messages and sync data from your own systems, rate-limited and secure.